Our Covid-19 Response

Simplifying How We Protect Our Clients

Cambridge, MA (Mar 23, 2020) – As our nation faces the unprecedented challenges of the COVID-19 pandemic, Illumin8 remains committed to the health and safety of our clients, partners and associates.

Effective today, we will be closing our Portsmouth, NH and Harvard Square based Security Operations Centers (SOCs) and transitioning our support team to work from home.

We appreciate the trust you have placed in us, and will continue to be here for you when you need us most.

To safely support you during this extraordinary time we are taking unprecedented steps to adapt our services and offerings. All on-site monitoring and detection services will be suspended to protect our clients, partners, and communities during this global health crisis. Illumin8 will continue to help companies stay secure by offering vital cybersecurity consulting services remotely.

These changes have required rapid adjustments, and we recommend you contact us using our online channels for any support issues to ensure the fastest response time.

How will this impact our clients?

During these challenging times, ‘business as usual’ is not an option.

As clients cope with business disruption and shift to a remote workforce, the cybersecurity challenges for organizations are more significant than ever. Coronavirus scams are popping up everywhere, and a dispersed workforce is vulnerable to an entirely different set of risks and challenges from phishing and cyber attacks.

To adapt to these challenges, Illumin8 is expanding our consulting offerings while phasing out continuous security monitoring and vulnerability management services.

Illumin8 will continue to provide existing clients with the same level of security monitoring and detection until June 31, 2020. During this time, we will work with your team to transition and establish an in-house SIEM solution. All incident responses will be handled remotely by consultants or handed off to your internal IT team.

We understand the difficulties facing businesses as they transition to monitoring and managing their own data, and are committed to helping our clients find the best products and services to meet their unique security needs. Please have all critical staff review your individualized incident response plans during this time of transition.

Expanded Consulting Offerings

In response to this challenging workplace environment, we are adapting our offerings to meet your rapidly-evolving compliance and data security challenges.

While we are phasing out our monitoring, detection and SIEM services, Illumin8 is expanding our consulting and coaching offerings. We are here to assist and empower you to tackle your data security and compliance challenges, and will help you discover the best products and strategies to secure your network in-house.

Thank you and…

This has been a very difficult decision for us. We have invested a significant amount into our SOC and are saddened to have to close it during this ongoing health crisis.

We greatly appreciate your business, and look forward to continuing to consult with you during this transition and beyond.

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